ClearSpace is an outcomes-based consulting practice which helps organisations to get more value from their investment in IT. We typically focus on the following challenges:

  • improve customer satisfaction
  • eliminate unnecessary costs
  • reduce failure demand
  • reduce wasteful activity
  • improve process efficiency
  • increase employee engagement
  • reduce employee turnover
  • address toxic cultural issues
  • Increase Management Capability
  • Improve Service Integration with suppliers

IT Governance

  • aligning IT Goals to Enterprise Goals
  • Executive accountability
  • unclear roles and responsibilities
  • identify and mitigate risk
  • establish an IT Governance Framework
  • Auditing and Compliance
  • Regulatory requirements
  • Continuous Improvement Plan

What we do

We help our customers achieve specific outcomes by:

  • Facilitating strategic workshops with executive teams
  • Facilitating workshops to identify and exploit resource bottlenecks
  • Facilitating short process improvement workshops with operational managers
  • Reviewing operational performance data to identify opportunities for improvement
  • Reviewing policies to identify conflicting practices which lead to poor performance
  • Facilitating the development of an integrated policy framework which supports sound corporate governance (King III & COBIT 5)

Service Improvement Methodology

We rely heavily on the principles of Systems Thinking established by Eliyahu GoldrattW. Edwards DemingPeter Drucker and John Seddon. There has been no need to design our own unique methodology – rather, we use existing, well-tested practices to help you get things done.

We are also fully qualified in the ITIL, COBIT and ISO20000 frameworks and often deliver formal training on behalf of the training companies.

Case Studies

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